Would you like to report a data breach?

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

Include slower trains

No Yes

Looking for more information on the processing of your personal data and SNCB's privacy policy? Go to the page FAQ Data and privacy.

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Salutation

Surname

Last name

Telephone number

E-mail address

What happened

Describe in short what you experienced or saw, providing as much information as possible. Who? What? Where and when? E.g. My laptop was stolen on X near Y. Data of our customers or colleagues were published at [location].

What day and time did you notice that?

Please indicate the date and time as precisely as possible.

Do you know when the actual data breach occurred?

Please indicate the date and time as precisely as possible. E.g. The published data were downloaded from our database on day X at hour Y.

How did you notice the data breach?

Describe how you deduced that data have leaked. E.g. I was informed by a customer.

For what purposes do you process the personal data that have leaked?

Please specify why SNCB retains these personal data. E.g. Drawing up planning, calculating salary, purchasing ticket, etc.

Which type of personal data have leaked?

Describe the type of personal data that have leaked or that you saw when discovering the leak. E.g. Name, first name, address, e-mail, telephone number, MOBIB card number, national registry number, bank account number, SAP number, date of birth, family composition, sex, marital status, criminal record data, profession and occupation, Facebook profile, picture, etc.

How many people are involved?

If possible, please specify the exact number of persons involved. If you don’t know the exact number, give an estimate. E.g. 243 persons, between 100 and 500 persons.

Who are the persons involved whose data have leaked?

Specify which group of persons is involved. E.g. Customers, collaborators, retired collaborators, customers with a season ticket, children, students, etc.

Are the data processed by a third party/supplier for SNCB?

Please state the identity of the data processor for SNCB. E.g. Ypto, Ingenico, Belgian post, etc.

Have measures already been taken to prevent the data breach?

Specify all technical and organisational measures taken to prevent the data breach or to limit its consequences? E.g. We switched off the system, we changed the passwords, we informed the staff, we reviewed the access rights, etc.

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