Reaching out for support
SNCB and SAP Ariba have set up support channels and supportive websites, to assist suppliers with issues and questions when collaborating on the SAP Ariba platform:
Self-learning via video instructions:
- SAP Ariba created a playlist of "How to" videos for suppliers on YouTube. You can consult them here
- The multilingual SAP Ariba Network Supplier (video) Learning Site : click here
Useful trainings:
- How to create an account on Ariba
- Read the supplier registration material here
- Read the supplier qualification material here
- Participate in an RFP event
Helpdesk website:
- The SAP Ariba Help Center can support suppliers with account-related questions or technical issues. The Help Center is available 24 hours a day, 7 days a week : Login on your SAP Ariba Network Supplier or click directly here.
You will find information on login and registering to the network. But also a learning page and FAQ under the menu Home. (see example page below).
- Business related questions should be directed to [email protected] with preferably your SNCB contact in cc.
