Lost property
Have you lost something on a train or in a station?
How to report a lost or forgotten item on the train or at the station?
Have you lost an object on a domestic train, on the platform or in a Belgian station ? No need to call customer service: complete the above loss report form immediately. The search for your property begins as soon as we receive the information on the form. You will receive a confirmation e-mail about the declaration of your lost item.If you have lost several objects, e.g. your backpack with your digital tablet? A single loss report is sufficient. In this case, select 'backpack' as the lost item and mention your tablet in the description
More info
SNCB can recover your lost property if the final destination of your international train is in Belgium. In that case, fill in the form to report a loss on this page.
If the final destination of your train is abroad, contact the foreign railway company (SNCF, NS, CFL, DB) or the carrier (Thalys, Eurostar, etc.).
The search immediately starts as soon as you have reported losing something.
- If the object is found
You will be notified immediately.
Do you retrieve your lost property from the station at which it has been found?
You can come to retrieve your property free of charge. We will keep it for 7 days at the station at which it has been found. After these 7 days, we will send it to one of the station depots*.
Would you like to collect it from a station of your choice?
Within a period of 7 days of your lost property being found, you can request to collect it from one of our station depots*. You pay a fee of 5 euros to collect it in this way.
We can't find an owner
Lost property that is not collected within a period of 50 days is given to the Belgian organisation, the “Petits Riens”.
- We haven't yet found your lost property
We will keep you informed of our attempts to locate your lost property. 7 days after the submission of your report, you will receive an e-mail from us with an update on the situation.
We will also send an e-mail after 20 days.
If we haven't been able to locate your lost property after 50 days, we have to abandon our search for it. We will inform you of this by email.
* Alost, Arlon, Bruges, Brussels Airport - Zaventem, Bruxelles-Nord, Charleroi-Central, Gand-Saint- Pierre, Hasselt, Courtrai, Louvain, Libramont, Liège-Guillemins, Mons, Namur, Ottignies, Tournai
If you find lost property, please make our staff on board or in a station aware, and we will undertake to restore it to its owner.
