Statement of irregularity and ticket purchased on board the train
Have you boarded the train without a valid ticket or have you purchased a more expensive transport ticket that the value of the on-board train fare? Or have you received a card from the train manager asking you to regularise your situation? Why? How can you avoid this? Here are some answers to your questions.
The On-board fare came into force in February 2015. It applies to all passengers, whether they are occasional passengers or not.
We strongly advise you to buy your ticket before boarding the train, as your ticket will cost € 9 more (contactless electronic payment only). Avoid fines and travel with a valid ticket. The conductor may cancel this extra charge.
Occasional travelers:
If you fail to buy a ticket at the On-Board Fare (contactless electronic payment only) for whatever reasons, the train manager will give you a card requesting you to pay your ticket after the journey for a fixed price of € 90. After receiving this card, you can continue your journey. The penalty amount must be paid online, at the ticket vending machines or at the ticket office of your choice within 14 calendar days (including the date when the event happened). If you pay within this period, you will avoid an administrative fine of maximum € 500.
Frequent travelers:
The train manager will give you a card requesting you to pay your ticket after the journey for a fixed price of € 90. Then you have 14 calendar days (including the date when the event happened) to go to the ticket office of your choice with your season ticket/railcard which was valid on the day of travel, and the Penalty Fare Notice will be cancelled. You can also contact Customer Service via the online contact form. Please mention your regularization number, as well as the subscription / MoBIB card number and the route.
You can always contact Customer Service if you feel that there were legitimate reasons why you could not present a valid ticket or buy one at the On-Board Fare. You can also contest your fine directly with our chatbot Mobi via Messenger (say for example “I want to contest my fine”).
To avoid paying any extra, buy your ticket ahead of time from our multiple sales channels.
