Reaction form on services and complaints

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

Include slower trains

No Yes

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Explain your request (*)

Upload a document. If you wish to upload several documents, upload them all at once.

Date of event

Departure station

Departure time (hours)

Departure time (minutes)

Destination station

Transfer station

Train number

Title (*)

Mister

Mrs

Surname (*)

First name(*)

Email address (*)

Date of birth

Street (*)

Number (*)

Mailbox

Post code (*)

City (*)

Country (*)

Mobile No.

Telephone No.

I am already a customer (*)

Nous traitons vos données à caractère personnel. Cliquez ici pour notre politique sur la vie privée.

Submission of the form may take a few seconds, please wait.

Travel Information

Latest info

Services in the train

Prepare for your journey

Multimodality

Tickets & Railcards

Tickets and railcards by age

Supplements

Discount tickets for excursions

Airports

Travelling outside Belgium

Parking

Station Info

SNCB stations

Parking at the station

Services in the train station

Regulations and safety

Travel ideas

(Re)discover Belgium

Day trips

Newsletter

For employers and employees

For employees

For employers

Contact for companies

International travel

Local border traffic

Your favourite destinations in Europe

Travel ideas

Customer Service

Download

Request

Plan your journey

Frequently Asked Questions

Third party services

Services to railway undertakings

Procurement

Maintenance services for miscellaneous third parties and sales

Mobility service provider

Jobs (coming soon)

Real estate offer

About SNCB (coming soon)