Refund request form

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

Include slower trains

No Yes

Are you looking for information about compensation for delays? Please visit the Compensation page.
Do you have a question about an exchange or refund for your ticket or season ticket? Please view the FAQ: Exchanges and refunds.

Currently, the average response time for this type of request is 20 days.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Subject of request (*)

Please upload your transport ticket and/or a proof of payment. If you wish to upload multiple documents, upload them all at once.

Date of the incident

Station in question

Title (*)

Mister

Mrs

Surname (*)

First name (*)

Email address (*)

Date of birth

Street (*)

Number (*)

Mailbox

Post code (*)

Town (*)

Country (*)

Mobile No. (*)

Telephone No.

Bank account number (IBAN) e.g. BE12123412341234 (*)

We treat your data as personal. Click here for our data protection policy.

Submission of the form may take a few seconds, please wait.

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