Regularisation request form

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

Include slower trains

No Yes

Currently, the average response time for this type of request is 20 days.

Have you received a Penalty Fare Notice from a SNCB agent? Use the form below to contact our Customer Service to obtain further information or to contest your fine. To pay your Penalty Fare Notice, check this webpage.
Please complete the form with only the details of the passengers to whom the statement of irregularity is addressed.
You must complete one form per passenger (group requests are not accepted).

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Your request is about (*)

Please describe your request in detail (*)

Attach the Penalty Fare Notice you received from our agents. If you want to attach multiple documents, please select them all together.

Reference of your irregularity. The reference can be found on the document received from our agents (*).

Do you have a discount cart?

MoBIB-card number

Date of the incident (*)

Departure station (*)

Departure hour (*)

minute (*)

Destination station (*)

Train number

Title (*)

Mister

Mrs

Traveler surname (*)

Traveler firstname (*)

Email address (*)

Date of birth (*)

Street (*)

Number (*)

Mailbox

Post code (*)

Town (*)

Land (*)

Mobile or phone No. (*)

Bank account number (IBAN) Ex: BE12123412341234 (*)

We treat your data as personal. Click here for our data protection policy.

Submission of the form may take a few seconds, please wait.

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