Travel terms and conditions
General Travel Terms & Conditions
Your transport contract includes the general transport conditions, the specific transport conditions (depending on the product or service you use) and the data that appear on your ticket.
The General Travel Terms & Conditions are key to setting out the legal framework in which journeys take place.
Special travel terms & conditions
The Special travel terms & conditions are included in the descriptions of various products and services.
Applicable European regulations
Rail passengers have rights that are laid down in EU regulation (read summary). This regulation contains a range of measures designed to defend the interests of rail passengers and ensure their rights.