Calculate the amount of your compensation
Did you have a delay when travelling on the national train network and would like to calculate the amount of compensation due to you? Follow these steps to find out how much compensation you are entitled to.
- Calculate your delay
- Calculate the amount of your compensation
Your delay is the length of time between the expected arrival time according to the SNCB’s official timetable and the actual arrival time at your final destination station (in Belgium or at a border station*).
- In the case of planned work, the previously announced amended timetables are taken into account in place of the reference timetablesy scheduled times.
- In the case of a missed connection, the connecting trains are determined based on the official timetable. The compensation is calculated based on the late arrival at the destination.
The compensation only applies to the price of your train journey.
- In the case of combined season tickets, our compensation policy does not apply to any metro, tram or bus journeys.
- In the case of employer subsidised season tickets, the traveller is the sole beneficiary of the compensation.
Number of journeys per type of transport.
| Ticket | Number of journeys | |
| Standard Ticket single | 1 | |
| Standard Ticket return | 2 | |
| 1 month season ticket | 40 | |
| 3 month season ticket | 120 | |
| 12 month season ticket | 480 | |
| Passes and cards to be filled in: Student Multi, Half-time season ticket, etc. |
number of lines = number of journeys |
The amount of compensation due to you is calculated based on the price of a journey route.
Calculation of the amount of compensation you are entitled to
- Price of the journey = price of a ticket/number of journeys (see table above)
- Total price of journeys = price of journey x number of delayed journeys
- Compensation = total price of journeys x percentage of compensation*
Cents are always rounded up to the next ten cents, e.g. €9.35 becomes €9.40.
*= 50% from 30 to 59 minutes late (only in case of repeated delays)100% applies only to long delays, delays of 60 minutes or more
- A traveller holding a Senior Ticket incurs a 2-hour delay.
Journey price: €8.30/2 journeys = €4,15
Total price of the journeys: €4,915 x 1 delay = €4,15
Compensation: €4,15 x 100% = €4,15 - A traveller with a Single ticket with a value of €11.60 incurs a 60-minute delay.
Journey price: €11.60/1 journey = €11.60
Total price of the journeys: €11.60 x 1 delay = €11.60
Compensation: €11.60 x 100% = €11.60 - An annual season ticket holder (ticket value including employer contribution = €1400) incurs 10 30-minute delays for the same journey over a 6-month period.
Journey price: €1400/480 journeys = €2.91
Total price of the journeys: €2.91 x 10 delays = €29.10
Compensation: €29.10 x 50% = €14.55 = rounded up to €14.60
