Passenger Transport & Security
Activities
The Passenger Transport & Security directorate focuses on issues connected with the customer and his/her travel. It is responsible for:
- analysing travel requirements and devising a customer-focused transport plan,
- manning trains,
- communicating with passengers,
- the safety of the public at large, passengers and staff (Corporate Security Services),
- welcoming passengers in stations and organising passenger flows in stations, including welcoming persons with reduced mobility.
Objectives
The Passenger Transport & Security directorate sets out specific action plans to achieve its 5 priority objectives:
- Safety (operational safety, in the workplace and of the public at large),
- Customer satisfaction through improved punctuality, better service to customers, better information to passengers and a range of products and services providing more seated places,
- A modern HR policy and business culture (implementation of a proper Change/Performance Management, a Well-Being policy at work and combating employee absence),
- Effective and productive working practices through greater use of IT,
- Health financial reports based on rigorous monitoring of budgets, project and resource management .
Security
With more than 235 million passengers per year, safety and security is our number 1 priority.
