Contact form: technical issue with season ticket

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

Include slower trains

No Yes

Have you bought or renewed a season ticket via sncb.be and do you experience issues while getting your MoBIB card read (at the ticket vending machines or by the train conductor?

Try these possible solutions first:

Do you combine your season ticket with a supplement from MIVB, TEC or De Lijn? Then activate your season ticket at a ticket vending machine in an SNCB station.
Is your MoBIB card broken? Go to the ticket counter at the station and ask for a duplicate.
Your season ticket doesn't show up in My SNCB? Then check if your personal data in your My SNCB account matches the one on your MoBIB card.
Did you upload an incorrect school certificate or third-party payment agreement? Then check your mailbox and spam folder.

If none of these proposed solutions has fixed your problem, please contact as by filling in the form below.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Title (*)

Mister

Mrs

Surname (*)

Firstname (*)

Email address (*)

Street

Number

Mailbox

Postcode

Town

Country

Mobile N°

Date of order (*)

Subscription start date (*)

Mobib order (*)

Yes

Abonnement type (*)

Order number (*)

Please describe as precisely as possible the situation encountered (*)

Attach a document. I you would like to attach multiple documents, please select them all together.

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