Purchasing and payment via the website
Frequently Asked Questions
- Check the station spelling or the name of the Discovery Ticket.
- For international stations, with the exception of border stations (Maastricht, Aachen, Roosendaal, Lille, Maubeuge, Aulnoye-Aymeries, Luxembourg), you cannot buy tickets at sncb.be. Buy your tickets for these destinations via SNCB International.
- There may be a technical problem. Please try again by reloading the page.
In addition, not all tickets are for sale online (e.g. new season tickets, passes for multiple journeys ...).
- The code is incorrect: check each character (letter O, zero, number 1, uppercase i...).
- The unique code has already been used.
- The code does not correspond to the product in question.
You must add a Brussels Airport Supplement to your shopping cart if you are travelling with one of the following tickets: Senior Ticket (only for the return journey), Youth Holidays, Pass (Youth Multi, Standard Multi, Local Multi, etc.), Thalys or Eurostar Ticket with supplement 'Any Belgian Station', Requirement 65 B for Proximus and bpost.
Do you have a problem or question regarding your online purchase?
Children under the age of 12 must purchase a ticket if they board the train alone or if the maximum of 4 children travelling free of charge per paying passenger is reached. In this case, the purchase of a Kids Ticket is necessary.
A train ticket does not allow unlimited travel. If you want to travel several times on the same route, you can opt for a season ticket or a Youth Holidays.
If your origin or destination is part of a zone, you can get on or off at any of the stations that are part of that zone. More information about the zones.
If you want unlimited travel within an area, opt for a City Pass or an Brupass (XL) subscription (train-metro-tram-bus).
The following are accepted free of charge on board the train :
- briefcases, backpacks, suitcases...
- wheelchairs (manual or electric)
- children's prams
- folding bicycles, unicycles, scooters...
- portable musical instruments
- sports equipment (e.g. skis)
If you are travelling with a non-folding bicycle, you must purchase a Bike Supplement.
Discover all the payment methods accepted via our different channels.
It is currently not possible to pay for your tickets via iDEAL.
Once your SNCB MoBIB card has expired, you can buy a new card at our offices. This is valid for 5 years from the date of replacement. The cost of creating a new MoBIB card is € 5.
No additional fee will be charged to replace your current subscriptions.
No MoBIB card yet? Go to the ticket office of the nearest station to buy one ( €5 production cost for a validity of 5 years).
Is your MoBIB card not recognised by the website? Go to the ticket office of the nearest train station free of charge to register it in our database.
If you have a personalised STIB/MIVB MoBIB card (with your name and a photo of yourself on it), register it in our systems before buying your season ticket or Youth Holidays online.
If you don't have a personalised MoBIB card, you can also order one online.
General terms and conditions
On our website, you can buy standard tickets, some reduced fare tickets and Discovery Ticket. You can also renew your Section, Rail Network, Student, Half-time, Combined TEC-STIB-De Lijn season ticket, your City Pass and Student Multi.
For your comfort, you can buy your validations (renewals) from 31 days up to 5 days before your travel date.
You can buy your tickets from up to 31 days before you wish to travel until the moment you board the train.
When purchasing a ticket through our website, you have two options to receive your ticket: PDF or eID. If you opt for PDF, you can print your ticket or display it on the screen of a tablet, smartphone or laptop computer. If you would prefer to use your eID, the train conductor will check your ticket via your Belgian electronic identity card.
Printing tickets
Within a few minutes of completing your purchase, you will receive a confirmation email (with your PDF ticket in attachment if you have chosen this delivery method).
If you do not receive this email within 5 minutes of completing your purchase, please contact Customer Services (by form or telephone).