Contact form: problems with the certification of a My SNCB account

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

Include slower trains

No Yes

You have tried to certify your MY SNCB account online and you are facing a difficulty?

Try these solutions first:

Certify your My SNCB account with itsme^® : create your account on www.itsme-id.com, download the application on your smartphone and log in, enter your mobile phone number in the itsme^® certification form of your My SNCB account and confirm the connection from your smartphone.
Certify your My SNCB account with an electronic identity card reader: install the eID software on your computer from www.eid.belgium.be, use the certification tool via an identity card reader from your My SNCB account.
Certify your account by digitally sending a copy of your identity card: attach a high quality photo of your identity card via the My SNCB account certification form.

If none of the solutions proposed above has enabled you to certify your My SNCB account, please contact us via the form below. To ensure the most efficient technical support possible, please fill in these fields accurately.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

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When did you try to certify your My SNCB account? (*)

What method did you use to certify your My SNCB account? (*)

Please give us as much information as possible about your situation (internet browser, error message, etc.) (*)

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