Refund request form - Flex Season Ticket

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

Include slower trains

No Yes

Refunds are now also available via the SNCB App. More info.

Use this contact form if you wish to request:

A refund of your Flex Season Ticket and/or any supplements from MIVB/STIB, De Lijn and TEC.
For a refund of a parking supplement, we invite you to go to a ticket office of your choice.

Do you have a question about an exchange or refund for your ticket or season ticket? Please view the FAQ: Exchanges and refunds.

Currently, the average response time for this type of request is 20 days.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Subject of request (*)

Attach a document. I you would like to attach multiple documents, please select them all together.

For which product or supplement(s) would you like a refund? (*)

Flex Season Ticket

STIB

De Lijn

TEC

Order number

Title (*)

Mister

Mrs

Surname (*)

First name (*)

Email address (*)

Date of birth

Street (*)

Number (*)

Mailbox

Post code (*)

Town (*)

Country (*)

Mobile No. (*)

Telephone No.

Bank account number (IBAN) (*)

We treat your data as personal. Click here for our data protection policy.

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