Contact form: problem with delivery of MoBIB card

Personalize my journey

desired connection time

0' 10' 20' 30'

how do you want to start the trip?

by foot by bike by car all

how do you want to end the trip?

by foot by bike by car all

means of transport for your trip

train

bus

metro

tram

Include slower trains

No Yes

Have you ordered a MoBIB card via sncb.be, but still haven't received it?

Try these possible solutions first:

Will the expected delivery take less than 7 days? Then check if your personal data and address in My SNCB are correct. If your season ticket period has already started, we advise you to buy a ticket for your journey online. This ticket must have your name on it and must correspond to the route of your season ticket. You can request a refund for it via the refund form.
Will the expected delivery take more than 7 days and is your personal data correct? Then ask for the status of your order at the ticket counter of your station.

If you still haven't received your MoBIB card 10 days after the proposed delivery date, you can complete the form below.

We will get back to you as soon as possible. If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. &, é, ", §, -, _, [, ^). (*) Required fields

Title (*)

Mister

Mrs

Surname (*)

First name (*)

Email adress (*)

Street (*)

Number (*)

Mailbox

Postcode (*)

Town (*)

Country

Mobile N°

Date of order (*)

Subscription start date (*)

Mobib order (*)

Yes

Abonnement type (*)

Order number (*)

Please describe as precisely as possible the situation encountered (*)

Attach a document. I you would like to attach multiple documents, please select them all together

We treat your data as personal. Click here for our data protection policy.

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