SNCB Wi-Fi Service

The Wi-Fi service is free for passengers who log in to the My SNCB platform.

The SNCB Wi-Fi-network is a public network. Bear in mind that data you send using our network can be intercepted. Your personal data is stored in a separate, extra-secure part of the network.

First, verify that you are connected to the SNCB network. Try disconnecting and reconnecting to the Wi-Fi network. If that doesn't work, there is probably a network disruption. Try again later. Disruptions are automatically detected by our network team, so they can be resolved quickly.

Wi-Fi is currently available in the following stations: Aalst, Antwerp-Berchem, Antwerp Central, Mons, Bruges, Brussels Central, Brussels-Luxembourg, Brussels Airport-Zaventem, Brussels-North, Brussels-Schuman, Brussels-South, Charleroi-Central, Denderleeuw, Tournai, Gembloux, Gent-Sint-Pieters, Halle, Hasselt, Kortrijk, Leuven, Liege-Guillemins, Mechelen, Namur, Ostend, Ottignies, St-Niklaas, Vilvoorde.

The service is available in station buildings, passageways, waiting areas and on national and international platforms.

This can happen for two reasons:

● You've used up your data allowance for today. You can continue to browse the internet but at a slower speed.

● Many users are active on the network simultaneously, thus decreasing the capacity per user.

It's possible that the signal is not strong enough. SNCB aims to improve any deficiencies in the future.

It's possible that there is a network disruption. Disruptions are automatically detected by our network team, but you can also let us know about the problem via:

● Tel. +32 (0)2 528.28.28

● Our contact form

● Our Twitter account @SNCB or Facebook page SNCB

● A member of the station staff

If your mobile device has a SIM card provided by a public mobile network operator, your device will automatically switch over to that mobile network. Please note: from that moment on, internet traffic will go through your mobile network operator and will be billed accordingly.

The SNCB network is called 'FreeWifi-NmbsSncb'. There could be various reasons why you cannot find the network:

● There is no Wi-Fi available in the station. This FAQ page provides a list of stations in which the network is available.

● You're in an area of the station where the network is not available.

● There is a temporary network disruption.

Is there Wi-Fi in your station and you cannot get a signal? Try disconnecting and reconnecting to Wi-Fi on your device

You can connect using the following steps:

● Select the Wi-Fi network 'FreeWifi-NmbsSncb' in the list of available Wi-Fi networks found in your mobile device's Wi-Fi settings.

● Go to your internet browser, where you will see our home page.

● Verify that you received the confirmation e-mail (after registering your My SNCB account) and click on the link provided.

● Your session expires each month, which means you will need to log in again.

● Likewise, when you do not connect to the network for four days in a row, your session will expire and you will need to log in again.

In the upper right corner of our home page, you will find a button you can use to change the language.

Unfortunately, the network is only available after registering on My SNCB.

● You can surf to stop.wifinmbssncb.be.

● You will be logged off automatically when you do not connect to the network for four days in a row.

You can prevent this by going into your device's Wi-Fi settings and deactivating the option 'connect to this network automatically'.

SNCB processes personal data as indicated in its privacy policy. In accordance with the Data Protection Act, you have the right to access your personal data at any time, as well as the right to correct and delete your personal data. To this end, sending a regular letter to the SNCB Customer Service Department, Avenue de la Porte de Hal, 40 in 1060 Brussels, or e-mailing to [email protected] suffices. Please send proof of identity along with your request.

You can unsubscribe from our commercial e-mails via:

● The opt-out button in our commercial e-mails

● The opt-out link in our commercial e-mails

● Your My SNCB account

● Our online form

● A letter to our Customer Service Department (Avenue de la Porte de Hal 40, 1060 Brussels)

You can find the conditions of use on our home page.

Some websites are not accessible in order to protect the network's integrity and its users.

The maximum down- and upload speed is set to 6 Mbps upstream and 2 Mbps downstream. Users who sign up for our newsletters through their My SNCB profile are granted a higher speed.

There is a maximum of 150 MB per day per user. Users who sign up for our newsletters through their My SNCB profile, are granted a higher data capacity. Have you used up your data capacity? You will not lose your connection to the network, but your browsing speed will be limited from this point on.

You can log on to the network using two devices at once. Activity on both devices is used in calculating your daily usage.

Certainly. The network supports VPN connections.

For privacy complaints, you can reach us via:

● SNCB Data Protection Office, Avenue de la Porte de Hal 40, 1060 Brussels

● [email protected].

If you have further complaints, you can direct them to the Data Protection Authorities.

It is possible to do so, but that depends on the strength and coverage of the network signal.

There are no brochures available.

General complaints about the internet service can be reported on our website: http://www.belgianrail.be/en/customer-service/comments-complaints

When you do not connect to the network for four days in a row, you will be automatically logged out.

Unfortunately, no Wi-Fi is available on our trains. Due to the cost, the decision was taken to end this project.

Yes, but watching or streaming long videos and/or very high quality videos can be hindered by the daily limit on data capacity and available network speed.

In almost every case, SNCB only retains anonymous data:

● We do store anonymous metadata about your browsing behaviour. This includes, for example, the type of device, network connection frequency, type of operating system...

● Data collected regarding browsing history and data exchange are only retained if there are indications of fraud or criminal activity, or when SNCB is legally required to do so.

Unfortunately, there is currently no way to keep track of your data usage.

When you are in a station where the internet service is available, you can create a My SNCB account by:

● Selecting the 'FreeWifi-NmbsSncb' network on your device

● Going to your browser, opening your home page and selecting 'create a new account'.

You can also create an account via: https://www.belgianrail.be/en/MySNCB

Yes, anyone can create a My SNCB account.

In an initial phase, we're providing Wi-Fi in the 27 most frequented stations in the country. In the long run, it is possible that more stations will be added.

This FAQ page provides a list of stations in which the network currently is available. When a new station is added, this will be communicated via the SNCB information channels.

The access points use 2.4 and 5 GHz and support the following Wi-Fi protocols:

● 802.11a

● 802.11b

● 802.11n

● 802.11ac

● 802.11g